State Farm® Insurance Agent Stephen Couvillon

"Stephen Couvillon was my agent with State Farm. I had an issue with my bill being over $100 more for a month. I called his office and spoke to another gentleman that assured me it was due to the discount dropping and that he would speak with Stephen to fix the issue. I spoke with Stephen Couvillon many days later and he was very facetious and rude claiming that I just wanted a free month of car insurance and also talking down to me about not setting up the drive safe discount sooner. I am a single mother of 5 struggling and was shocked by this large bill and just looking for answers. I do not recommend State Farm or Stephen or his office."

"I hate writing reviews, but shopping for insurance has always been a nightmare for me and this office was fantastic. Isabella matched my existing Geico coverages for a lower rate then went above and beyond explaining potential benefits I didn't understand. I ended up choosing more coverage while still paying 20% less than I did before."

"Can't say enough great things about working with this team, and particularly Isabella. After Geico mismanaged my policy and attempted to increase my rates 2x, Isabella reached out from State Farm and helped me to fix Geico's mistakes to ensure I got a great rate. Very happy I switched and that I have an insurance carrier now with a real and helpful point-of-contact, versus the Geico experience of a phone tree and unhelpful call center reps."

"I was informed that Stephen would be taking over my account when our previous account manager retired. I was a bit skeptical at first but I hardly interact with the office anyway, so I let it ride. I was a bit dissmayed when I found out that most of the staff was no longer my point of contact as I had built a relationship with them. When we had those bad hail storms, I made a call to the office and found Stephen was very pleasant and honest about what he thought we should do. I appreciated that. When I was looking at adding a new car, they were accomadating and provided multiple quotes for the various cars I was looking at. When I finally decided on one, Gaye Pat (whom I had worked with in the past - VERY glad she's back) was the person I spoke with and she made the process very simple. I would certainly recommend this office to my friends and family. They are courteous, professional, and very hard working (I received text messages, even after-hours, checking that I had everything I needed). Above and beyond."

"I started looking in to a life insurance policy because I knew it was something I needed but I was clueless as to how to go about it and what policy would be best for me. Stephen was so helpful and really took the time to go through all of the details and options available to me. I really trust his advice and he made the whole process easy and enjoyable. I've since switched our home and vehicle policies over to him. So happy we found an insurance agent who really cares about his customers and works hard to do what's best for them! 10/10 recommend."

"I've had a great experience with Stephen and Tracy so far. They took the time to talk me through the ins and outs of numerous coverage options and costs (as well as several discounts) for both home and auto insurance, all without being the least bit pushy. Many parts of the homebuying process have been confusing and annoying, but buying home insurance wasn't, and we have Stephen and Tracy to thank for that. I'd highly recommend them to anyone looking for insurance in the Austin area."

"Stephen and Isabelle were awesome with me on my visit ! I was very confused when I went in but they explained everything thoroughly perfectly. I would definitely recommend to anyone who is looking for a safe and trustworthy insurance agent ! Thank you guys for being awesome ! I will be back for the cookout !"