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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Louis garcia

October 8, 2024

4  out of  5
rating by Louis garcia
"I'm very satisfied with the customer service and whenever I have a question, they have an answer for me. Their office is close to home. Hopefully, the insurance won't go up anymore at renewal."
We responded:
"Thank you for your review, Louis. I am happy to hear our office on S. Congress is close to your home and that you are satisfied with our service as we take pride in providing first class customer service. Please let us know if you need anything!"
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Andoni AC

September 30, 2024

5  out of  5
rating by Andoni AC
"Both Sarah and Stephen have been amazing to work with! I have had many questions for them over the years as a renter, homeowner, business owner, traveler, etc and every time, they are able to answer and guide me with their extensive knowledge and experience. And for some of the more difficult and uncertain questions I’ve had, they have put even more time and energy into researching to make sure I have the confidence to make whatever life-decision is best for me while mitigating risk. Thanks y’all!"
We responded:
"Thank you, Adoni! We appreciate you putting your trust in us, and we are happy to hear you are satisfied with our office. We are blessed to have Sarah in our office as she is always putting our customers' needs first and looking out for your best interests. Please let us know if you have any further questions and we'll be sure to answer them for you! Thanks again for the review. "
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D R

August 2, 2024

5  out of  5
rating by D R
"I typically dread dealing with insurance providers, but my experience with Stephen's team at State Farm has been nothing short of amazing. From the moment I first contacted them, they’ve been incredibly professional, responsive, and genuinely helpful. They took the time to understand my needs and offered rates that were far better than I expected. Consider me a customer for life. What sets them apart is their dedication to making the entire process smooth and hassle-free. I never felt like I was just another customer—they truly go above and beyond to ensure you’re getting the best possible coverage for your situation. Stephen and his team have changed my perception of what working with an insurance provider can be like. If you’re looking for an insurance team that combines great rates with exceptional service, look no further than Stephen's team at State Farm. Highly recommended!"
We responded:
"Thank you so much for the very kind review, Daniel. We appreciate and enjoy helping you as a customer and friend. Please let us know how we can ever help you and we will be here. Thanks again and talk soon!"
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savannah chaney

July 22, 2024

5  out of  5
rating by savannah chaney
"Stephen is truly wonderful. Had a few questions about my policy and he not only answered them, but took the time to explain some other things that i was unaware of. He went above and beyond to take care of me. Stephen cares about his customers and you can tell."
We responded:
"My pleasure, Savannah! We strive to make sure you fully understand your policy coverages so come claim time there are no surprises. Please let us know if you have any further questions or need anything at all. Thank you for being a valued and loyal customer and also for the sweet review. "
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Stuck On Fishing

July 16, 2024

5  out of  5
rating by Stuck On Fishing
"Stephen is by far the best agent I’ve had help me so far in the last 10 years of calling around for coverages ! Since day 1 he made it known he’s priority was to get me taken care off at all costs ! He’s shown nothing but dedication trough the past year that I’ve been insured trough you guys ! Anytime of the day or night Yu can count on Stephen answering and if by any chance he misses your call you can bet you’ll have a text with in 5 mins! I’m super satisfied with the help and treatment Ive gotten from State Farm but really the person responsible behind it is Stephen ! Starting a bussines is pretty stressful , too many things to deal with at the same time , when you have a bad agent representing you makes the process even harder , Stephen assured me he’d get me taken care of , he even went further and told me do not worry about any documentation that maybe be needed for sign on process with apartment complex, I’ll take care of that for you , anything they need I’ll provide , that lifted an immense amount of weight off my shoulders , overall I don’t have a single complaint , Stephen has been on top of he’s game since day 1 and really appreciate it !! Your the man Stephen !!"
We responded:
"Luis, I truly appreciate you and your review. I am so grateful to hear how happy you are with our office, and it gives me great pleasure to assist you with your new business venture. We are always available if you need us and thank you again for your kind words. "
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Noorullah Bakhtyar

July 8, 2024

5  out of  5
rating by Noorullah Bakhtyar
"When l went and talked to Stephen Couvillon, the agent at State Farm Insurance company, he was a nice person treating well with me, easy to understand and he has had a friendly manner with me and more than what l heard,l recommend my friends to get insurance with State Farm"
We responded:
"Thanks for the review, Noorullah. I really appreciate you giving us the opportunity to earn your business and I am glad we were able to take care of your auto and renters insurance needs. Please let us know if you need anything and we hope to see you stop by the office again soon!"
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Bria Matthews

May 20, 2024

5  out of  5
rating by Bria Matthews
"Stephen and Dan are great! Got me the best rate I've found."
We responded:
"Hi Bria! We appreciate your review and happy to hear that we found a great rate for you. Please let us know if you need anything and welcome to our agency! "
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andrew williams

May 20, 2024

5  out of  5
rating by andrew williams
"As someone who has worked in customer service for over 15 years I can confidently say Stephen is one of the absolute best at what he does. His communication is excellent, he takes the time to listen and help with any questions you may have and his team has continued to walk me through the process of getting the right insurance for my family. If I could put 10 stars I would. Thank you Stephen and your team for everything you do!"
We responded:
"Thank you for your kind words, Andrew. We appreciate you and your business, and we are pleased that you feel confident with the insurance protection you have in place for your family. We are always here if you have any questions and please let us know if you need anything."
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Julie Rose

April 24, 2024

5  out of  5
rating by Julie Rose
"Stephen is always so responsive when I need help with my business policy!!"
We responded:
"Julie, you are the best! It has been a pleasure working with you and making sure your business is protected. We are always here if you need us and please let us know how we can help moving forward. Thanks for the review!!"
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Taylor Ferrarie

April 24, 2024

5  out of  5
rating by Taylor Ferrarie
"Only positive words to say, very helpful, very easy to work with, and made sure to call me back to confirming changes we made."
We responded:
"Thank you, Taylor! I appreciate your positive review of our agency. We make an extra effort to always answer any questions you have in a timely manner. Please let us know if you need anything else and thanks again!!"
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Matt Hoffman

April 24, 2024

5  out of  5
rating by Matt Hoffman
"Stephen Couvillon is fantastic and delivers exceptional service. Goes above and beyond."
We responded:
"We appreciate you, Matt. Thank you for the amazing review and your business. Please let us know if you have any questions or ever need anything as we will be here. Thanks again!"
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Beverly Casso

April 24, 2024

5  out of  5
rating by Beverly Casso
"I have been a customer for years and have had excellent customer support and communication has been exceptional. Not only does this Agent have an excellent staff, but he goes over and beyond making sure each customer understands any pricing changes ( not up to the Agent- a company decision). I feel confident in choosing this Agent to help provide coverage for my property and my family. It is important to be able to develop a relationship with your Agency rather than dealing with a 1-800 company where you never talk to the same person twice. You will not be disappointed if you choose Stephen Couvillon State Farm as your Agency."
We responded:
"Beverly, you hit the nail on the head as to what we are all about! Thank you for your review and understanding how important the local agent model is when it comes to taking care of our customers. We value your business and support and look forward to many more years of protecting you and the family. "
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Andrew Rose

April 24, 2024

5  out of  5
rating by Andrew Rose
"Stephen and his staff have gone above and beyond helpful in getting my coverage as low as possible in a crazy economy. I’m a customer for life. Thank you!!!"
We responded:
"Thank you, Andrew. This makes us happy. We strive to keep our customers happy and of course we want to take care of your insurance and financial services needs for life! Thanks again!!"
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Michael Rutledge

April 22, 2024

1  out of  5
rating by Michael Rutledge
"This guy thinks he is way cooler than he really is. He seems to think he is the customer and I'm the seller........what happened to customer service? Anyone that raises my rates two times in a row, with no explanation, and then gets aggressive with me (both times) when I tell him I don't appreciate it, I think he knows what he can do with his attitude and ridiculously high prices. Why is it that these people think we cannot just switch companies and get a way better rate? Ego is all I can figure, anyway, I just switched and got the same insurance for cheaper. Thanks for truly nothing."
We responded:
"Hi Michael. I understand that rate changes at policy renewals can be frustrating as increases and even decreases are common at renewals industrywide. Our local office does not have control over rating decisions, but we always proactively discuss discounts and coverage options available to customers to help with any changes. We take great pride in our customer service and we are sorry we couldn't help you. We wish you the best moving forward and thank you for your business. "
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billy ruiz

April 15, 2024

5  out of  5
rating by billy ruiz
"Dan provides everything you need to know. Very fast and efficient. Coverage is absolute outstanding."
We responded:
"William, thank you for the 5-Star rating and kind words. We are glad you are happy with your insurance and that we provided you with the information you needed to select the best coverages for you. Please let us know how we can help you moving forward. Thanks again!!"
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Andy Hall

March 23, 2024

5  out of  5
rating by Andy Hall
"As a new expat in America and Austin, I chanced upon Steven and his team to meet my vehicle and home insurance needs. The transparency, prompt communication, follow up, and professionalism experienced during all my contact with his team have been exemplary and top notch. I know I am getting the best and most competitive rates, coupled with excellent service. No need to shop around anymore! Special shout out to Dan Shomali for his inexhaustible patience in our dealings 😃"
We responded:
"Thank you for the review of our agency! I appreciate the kind words and our main goal is to provide outstanding service and make sure you have the coverages you need if you were to have a claim. Thanks again let us know if you need anything!"
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Rachel Haller

December 8, 2023

5  out of  5
rating by Rachel Haller
"I just want to say that your employee Dan is great!!! Very thorough, friendly, patient, and professional. I was very happy with his service and he saved me a good chunk of money . I definitely recommend this company and Dan."
We responded:
"Thank you, Rachel, for your review! We are appreciative of you and lucky to have Dan working with us. We thank you for your business and please let us know if we can ever help you with anything."
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Jay Wilson

November 16, 2023

5  out of  5
rating by Jay Wilson
"I conducted business with Stephen and his wife Allison and I felt like I was dealing with a couple of fun family members! Straight forward and transparent to work with. If you are looking for an Insurance agency that really cares about their customers, you can't go wrong with Allison and Stephen Couvillon!"
We responded:
"Jay! Thank you taking a few minutes to write this kind review. We really appreciate you and please let us know if you need anything. It was a joy working with you and again thank you!"
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Lori Johnson

November 9, 2023

5  out of  5
rating by Lori Johnson
"I don’t even care to shop around for different rates on insurance because the staff with Stephen at Stare Farm are always so attentive and take care of all of our car, home, life and renters insurance needs. They are always quick to respond too.!! The few times that we have had a claim over the last 20 years are always taken care of quickly, with no road blocks. Thank you Stephen for an amazing team!!"
We responded:
"Hi Lori! I appreciate you taking the time to write this review. Thank you for the kind words and we love that we have met your expectations of us. Thank you for your business as always and let us know how we can be of assistance to you moving forward."
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Eddie Carter

November 7, 2023

5  out of  5
rating by Eddie Carter
"Gay and Stephen will help with all your insurance needs have sent 3 friends them one saved up to $100 off a month"
We responded:
"Hi Eddie! Thank you for the referrals and the kind words, they both go a long way. We appreciate your continued business and let us know if we can help you in any way."
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Alex Balch

August 21, 2023

5  out of  5
rating by Alex Balch
"State farm is the best I have talk to people about how good they are because I had a lady hit me and state farm did not stop until the problem was solved and taken care of"
We responded:
"Hey Alex, thank you for leaving us a review. Love to hear that we got you all taken care of regarding your claim. We're always here for you and thanks for spreading the good word!"
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Judy Self Tidwell

August 20, 2023

5  out of  5
rating by Judy Self Tidwell
"Outstanding customer service ALWAYS!!"
We responded:
"Hi Judy! Thank you for your taking the time tell us this! You know we strive to provide remarkable customer service as it is one of the most important things to us. Please let us know if you need anything and hope to talk to you again soon. Thanks again!"
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Diana Kim

August 10, 2023

5  out of  5
rating by Diana Kim
"The office team here is fantastic, from their customer service to quick responses. They helped me with my renter’s insurance policy for the past 2 years and kept it at a fair rate. Shoutout to Isabella, Daniel, and of course, Stephen!"
We responded:
"Hi there Diana! We appreciate the kind review and your business. Please continue to let us know if you need anything and we love having you as our customer! Thanks again!! "
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Marshall Parrott

July 31, 2023

5  out of  5
rating by Marshall Parrott
"The caliber of customer service offered here is unmatched. Whether I have questions about billing or general insurance questions, Gaye has always been there to work through my issues!"
We responded:
"Thanks for the review, Marshall! We appreciate your loyal business, and we are so happy that Gaye is able to help everyone with all of their insurance needs and questions. "
Profile photo of Joshua Banks

Joshua Banks

June 30, 2023

5  out of  5
rating by Joshua Banks
"Kind, courteous and professional. I always feel that my needs and concerns matter to the team. Every conversation has been more than pleasant. I highly recommend that anyone looking for a top notch insurance provider, look no further than Stephen, Gaye, and the rest of the team!"
We responded:
"We really appreciate this, Joshua. Thank you for the kind words, recommendation and speaking so highly of our office. Please reach out if you ever need anything. Take care!"